How do I access the advance sale?

In order to receive access to the advance sale, sign up for before Tuesday June 20. You can do that here:

What time does the advance sale start?

The advance sale for a portion of the tour dates begins on Tuesday June 20 at 10:00am local venue time. If your preferred tour date is not included in that initial group, check back for future updates on timing.

How can I access the advance sale?

To access the sale, log in to and visit the tour page at

Who administers ticket sales?

Songkick and Ticketmaster are our primary ticketing vendors for advance sales. Review your order confirmation or your bank transaction summary to confirm which vendor you've used to purchase your tickets.

What if I do not get tickets during the advance sale?

Only a limited amount of tickets in varying sections of the venue will be available during the advance sale. Securing tickets during the advance sale does not ensure better seat selection than is available during the general on-sale.

Songkick Orders:

Which payment methods do you accept?

The following payment methods are accepted for orders purchased in the Alison Krauss advance sale:
- MasterCard
- Visa
- American Express

Unfortunately, we're unable to accept payment by phone!

How do I secure accessible seating?

If you’d like to purchase accessible seating for Alison Krauss’s U.S. tour dates, we advise that you contact us before purchasing tickets.

Please review our support article here. If you need to write in to our support team, make sure to let us know the show you’d like to book for and your seating requirements.

Will VIP experiences be available through the advance sale?

VIP packages will not be available through the advance sale. Sorry to be the bearer of bad news!

My tickets are due to ship to my address. When will I receive them?

Shipped tickets will be sent out 2-4 weeks before the show date and you’ll receive an email when they’re dispatched. If you are successful in securing tickets, please make sure to put the correct delivery address during checkout.

How can I contact you for assistance with my order?

Please email Alternatively, just fill out this form.

Ticketmaster Orders:

Where can I call for Ticketmaster ticket buying and customer service issues?

Ticketmaster is pleased to announce new nationwide toll-free numbers to help ensure the fans get easier access to purchase tickets and to great customer service.

The new toll-free numbers are:

  • National Toll Free SALES number: 1-800-745-3000

    Consumers can use this number to purchase tickets to any events in the continental United States, no matter what their location is. The system recognizes where in the United States the caller is calling from so all local prompting or messaging will still work.

  • National Ticketmaster Express number: 1-866-448-7849

    Ticketmaster Express, Ticketmaster's national IVR automated phone line, is a quick and easy self-service method of buying tickets. This line is available 22 hours each day, 7 days a week! This self service information and ticket purchasing line is available for the majority of events handled by Ticketmaster. Please note that you will not be able to speak with a Ticketmaster representative using Ticketmaster Express.

  • National Customer Service number: 1-800-653-8000

    This is an easy access number that directly points customers to customer service for support on previously place orders.

Who do I contact regarding technical issues?

If you are having a technical issue with Ticketmaster, you can contact their customer support at 1-800-653-8000. If neither of the aforementioned apply, please email

When is the general sale?

The general sale for a portion of the tour dates begins on Friday June 23 at 10:00am local venue time. If your preferred tour date is not included in that initial group, check back for future updates on timing.

I have a question about my membership that is not answered here, what should I do?

You can email with your question or concern.